Terms and Conditions

Welcome to D&LLA!

These terms and conditions outline the rules and regulations for the use of D&LLA’s website, located at https://dellaeq.com

.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use D&LLA if you do not agree to all of the terms and conditions stated on this page.

Cookies

The website uses cookies to help personalize your online experience. By accessing D&LLA, you agreed to use the necessary cookies.

A cookie is a text file placed on your hard drive by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. They are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie.

We may use cookies to collect, store, and track information for statistical or marketing purposes to operate our website. You have the ability to accept or decline optional cookies. Some cookies are necessary for the operation of our website and do not require your consent. Please note that by accepting necessary cookies, you also accept third-party cookies that may be used through third-party services integrated into our website, such as embedded video displays.

License

Unless otherwise stated, D&LLA and/or its licensors own the intellectual property rights for all material on this site. All intellectual property rights are reserved. You may access this material for your own personal use subject to the restrictions set forth in these terms and conditions.

You must not:

Copy or republish material from D&LLA

Sell, rent, or sublicense material from D&LLA

Reproduce, duplicate, or copy material from D&LLA

Redistribute content from D&LLA

You grant D&LLA a non-exclusive license to use, reproduce, edit, and authorize others to use, reproduce, and edit any of your comments in any forms, formats, or media.

Hyperlinking to Our Content

The following organizations may link to our website without prior written approval:

Government agencies

Search engines

News organizations

These organizations may link to our home page, publications, or other website information as long as the link:

(a) is not in any way misleading,

(b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services, and

(c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following:

Commonly-known consumer and/or business information sources

Online directory distributors

Internet portals

We will approve requests from these organizations if we decide that:

(a) the link would not reflect unfavorably on us or our accredited businesses,

(b) the organization has no negative records with us,

(c) the benefit to us from the visibility of the hyperlink outweighs the absence of D&LLA, and

(d) the link is in the context of general resource information.

Approved organizations may hyperlink to our website as follows:

By use of our corporate name; or

By use of the URL being linked to; or

By use of any other description of our website that makes sense within the context and format of content on the linking party’s site.

No use of D&LLA’s logo or other artwork for linking will be allowed without a trademark license agreement.

Shipping Policy

Our shipping policies are clear and straightforward for customers in Betim and the Belo Horizonte metropolitan area.

For deliveries in Betim: We offer the option of shipping via Uber Flash. Customers must contact our team via WhatsApp to coordinate and schedule delivery.

For other locations: Deliveries are made via Correios, with delivery times calculated according to the recipient’s ZIP code. Please ensure that the shipping address is entered correctly at checkout. In case of mistakes, customers must contact us immediately by email or WhatsApp for correction.

Refund Policy

At D&LLA, customer satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, we are here to help. Please review our refund policy carefully:

1. Conditions for Refund

We offer refunds in the following cases:

Defective Product: If the item received has a manufacturing defect, you may request a refund or exchange.

Wrong Product: If you receive a product different from the one ordered, we guarantee a full refund or replacement.

Change of Mind: In accordance with the Brazilian Consumer Protection Code, you have the right to cancel your purchase within 7 (seven) calendar days from the date of receipt. The product must be unused, with all original tags intact, and in its original packaging.

2. Refund Request Procedure

To request a refund, follow these steps:

Contact Us: Send an email to dellaeq2024@gmail.com

or a message via WhatsApp, providing your order number, a description of the issue, and photos if possible.

Evaluation: Our team will review your request and respond within 5 business days with instructions for product return, if applicable.

Product Return: If approved, you must return the item to the address provided by our team.

Return shipping costs will be covered by us in cases of defective or incorrect products.

For change of mind returns, shipping costs are the customer’s responsibility.

Refund Processing: Once we receive and inspect the returned product, we will process the refund according to the original payment method:

Pix or Boleto: Up to 10 business days after confirmation.

Credit Card: Refunds are processed by the card issuer; for details, please contact your bank.

3. Exceptions

Refunds are not available for sale items, except in cases of defects or order discrepancies.

Products returned without prior communication or after the deadline will not be accepted.

4. Non-Refundable Items

Customized or made-to-order products

Products with signs of use, not in original packaging, or without tags

5. Contact

If you have any questions regarding our refund policy, please contact us by email (dellaeq2024@gmail.com

) or WhatsApp.